Shipping & Policies

PAYMENT

Payment can be organised via direct debit by ringing me on 0408 924 729 or email at info@penspaperink.com.

PROCESSING

Orders placed on a weekday will be processed within 24 hours of the next business day. No shipping is done over the weekend. 

DELIVERIES

I will deliver to your area according to the following schedule.  I can only deliver to residential or business addresses not PO Boxes.

Mareeba Monday

Atherton Wednesday

Cairns Friday

DOMESTIC ORDERS

All domestic orders will be delivered with Australia Post either by regular parcel or express post. These options will be available for you to select during checkout. 

Free standard domestic shipping will automatically be applied to orders over $59 during the checkout process.

 

INTERNATIONAL ORDERS

All orders are sent surface mail unless otherwise requested.

LOST ITEMS

Australia Post will not let the seller lodge a lost item claim till after the expected delivery date, plus any days that they are known to be behind. So if the expected delivery date was 6 days after it is posted and they know they are behind by 3 days, you can't claim it's lost till after 9 days. At busy times they may know they are behind by 10 days so you can't lodge a lost item complaint till 16 days. Whilst postage delays are very frustrating, these delays are not in the sellers control.

Please note Australia post counts only business days, so weekends and public holidays do not count in their expected delivery times.

If your item is lost in transit, I will refund you or replace the item, provided Australia Post has confirmed that the item is lost. I do not refund or replace items for delays in shipping that are outside my control

GENERAL POLICY

If you have any issue or concern about anything on the site, be it shipping or anything else please either call me Lee on 0408 924 729 or email me info@penspaperink.com as I would like to be able to help you out if possible.

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